Support Processes (Suggestion, Question, Problem)

Outcomes: Gain an understanding of myData support processes.

From a software perspective Assetic receives three main types of feedback from customers these being Suggestions, Problems and Questions.

Based on the categorisation of the issue we follow different processes in determining an outcome, these are detailed below.

Suggestions

Suggestions are classified as a request for a software improvement or a new feature

Problems are classified as a bug, limitation or obsolescence in the software

Questions are classified under user understanding and training

Couldn't find what I was looking for

Instructions confusing or unclear

Instructions didn't work

Thanks for your feedback.

Send an email to the authors with more information.

Thanks for taking the time to give us some feedback.

Questions? Contact Client Services
Phone: 1-877-655-3833
Email: support@brightlysoftware.com